Shipping policy

Thank You for ordering with Xotic Hair Label!
We ask that you keep your billing address and shipping address the same or your order will be cancelled and you’ll be refunded immediately. Make sure you’re entering in the correct billing address that’s associated with your bank card. If you don’t enter the correct billing address your card won’t process the payment. If you see a pending transaction on your card after being declined it will reverse and it’s only showing you attempted to make the transaction. We do not ship to P.O BOXES.


1. How long is processing, shipping, and handling?

Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. 

Domestic Regular Flat Rate Shipping is 3-7 Business days depending on your location. 

International Shipping is 7-10 Business days depending on your location.

 All Packages come with insurance and are to be signed for. 

 
2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 5 days from placing your orders please contact customer service at contact@xotichairlabel.com             3. If you realize you entered an incorrect shipping address, please contact Xotic Hair Label immediately at contact@xotichairlabel.com. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we are unable to make changes and are not responsible for orders shipped to an incorrectly provided address.

4. Failed Delivery Attempts & Returned Packages

If USPS attempts to deliver your package and delivery is unsuccessful, you are responsible for contacting USPS to schedule a redelivery or arrange for pickup.

If your package is returned to us, no refunds will be issued. A $20 reshipping fee must be paid before your package can be shipped again.

Questions:
Customer Serivce 

Mon- Fri 8:00am-5:00pm

contact@xotichairlabel.com